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Shipping & Returns

Shipping Information

PAYMENT OPTIONS
Payments can be made online using the following credit cards:
Visa
Mastercard
American Express

SALES TAX
For International orders we are not responsible for any taxes and duties that can apply. 

CREDIT CARD CHARGES
We will charge your credit card when the order is placed.

SPLIT SHIPMENT
Unfortunately we do not support split shipments for international orders. If we cannot fulfill an item on your order, our customer service team will contact you.

ORDER PROCESSING
Orders placed before 2pm EST, excluding weekends and holidays, of in stock items typically ship the same day from our warehouse in Vancouver, Canada. Items listed as pre-order or back-ordered will be shipped as soon as the items are available. Occasionally, due to popular demand, an item designated as in stock may in fact be out of stock at the time that you place your order. In such instances, we will notify you and will ship your order as soon as the item is available.

SHIPPING INFORMATION
Shipping charges to USA via UPS.

FREE on orders over $100 (5-7 business days)

Standard (5-7 business days)

FREE $10.00


RETURN SHIPPING

Return fee waived for orders over USD $100.
A USD $15 charge plus tax is applied to all shipments sent with our return label.
Please email us to arrange your return shipping label.

TRACKING
We mainly ship via UPS. You will receive a tracking email from us when your package ships.

SHIPPING TO PO BOXES
Unfortunately, we cannot ship to PO boxes.

INTERNATIONAL ORDERS
Koy Resort presently only ships in Canada and the USA.

PAYMENT METHODS
The following payment methods are accepted for all orders: • Visa • Mastercard • American Express

TAXES AND DUTIES
Your total invoice doesn’t include any taxes and duties for the US. You are responsible for these costs.

SHIPPING RATE
International shipping rates are calculated based on a number of factors including number of items you're purchasing, the weight of the item, and the destination country/region. International shipping will be calculated during checkout by UPS.

SPLIT SHIPMENTS
Unfortunately we do not support split shipments for international orders. If we cannot fulfill an item on your order, our customer service team will contact you.

DELIVERY ESTIMATES
Most in-stock items generally arrive within 5-10 business days after your order has been received. ("Business days" means Monday-Friday, excluding Canadian holidays)
For International orders please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed due to customs.

Returns

RETURNS
We will gladly refund your online purchase, other than items designated as "on sale", within 21 days as long as the items are in saleable condition with the tags attached. Credits will be issued based on original payment method, excluding any applicable shipping charges.

EXCHANGES
Unfortunately we cannot offer exchanges, if you need a different size or colour of a purchased item, or a new item all together, then please return the item you do not want for a full refund under the 21-day return guidelines and place a new order for the desired item.

SALE ITEMS
ALL "SALE ITEMS“ PURCHASED ONLINE ARE FINAL SALE

ONLINE PURCHASES
* We will gladly replace, exchange, or refund your online purchase, other than items designated as "on sale," within 21 days of purchase date as long as the items are in saleable condition with all tags attached.

* The product must be unworn, unwashed, in its original condition and packaging, with all tags and hygienic protection liner still attached

* Items with makeup marks, no hygienic liners, removed tags or in otherwise unsalable condition may be rejected.

* To return items purchased online, send the items with your return form with a brief explanation to the address listed below. For USA orders please contact us support@koyresort.com to arrange a UPS return shipping label. If you ship your package using our label, a USD $13 shipping charge plus tax is applied (return fee waived for orders over USD $100). When using our UPS return label, drop off at a UPS drop box, or schedule a pickup (additional fees may apply). If you repurchase a new item we will refund your return shipping fee.

*Credits will be issued in the original payment method, excluding any applicable shipping charges. Returns are typically processed within 3 business days of receipt.

* If you do not use “Koy Resort” shipping label, we recommend that you request a tracking number and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return shipments.

Koy Resort
1456 E. Pender Street,
Vancouver, British Columbia
V5L 1V8

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