Shipping Information

PAYMENT OPTIONS
Payments can be made online using the following credit cards:
Visa
Mastercard
American Express

SALES TAX
Applicable sales tax or GST / HST will be charged on total merchandise, not including shipping and handling fees, for orders shipped within Canada. Here are the applicable sales taxes when buying from Koy Resort on Canadian shipments:
British Columbia – 7% PST / 5% GST
Ontario– 13% HST
New Brunswick, Newfoundland/Labrador – 15% HST
Nova Scotia, Prince Edward Island - 15% HST
Alberta, Northwest Territories, Yukon and Nunavut – 5% GST
Saskatchewan – 5% PST / 5% GST
Manitoba – 8% PST / 5% GST
Québec – 9.975% PST / 5% GST
For International orders we are not responsible for any taxes and duties that can apply. See section under “ International orders “ for more details.

CREDIT CARD CHARGES
We will charge your credit card when the order is placed.

SPLIT SHIPMENT
Unfortunately we do not support split shipments for international orders. If we cannot fulfill an item on your order, our customer service team will contact you.

ORDER PROCESSING
Orders placed before 2pm EST, excluding weekends and holidays, of in stock items typically ship the same day from our warehouse in Vancouver, Canada. Items listed as pre-order or back-ordered will be shipped as soon as the items are available. Occasionally, due to popular demand, an item designated as in stock may in fact be out of stock at the time that you place your order. In such instances, we will notify you and will ship your order as soon as the item is available.

SHIPPING INFORMATION
Shipping charges to USA via UPS.

FREE on orders over $100 (5-7 business days)

Standard (5-7 business days)

FREE $10.00


RETURN SHIPPING

Return fee waived for orders over USD $100.
A USD $15 charge plus tax is applied to all shipments sent with our return label.
Please email us to arrange your return shipping label.

TRACKING
We mainly ship via UPS. You will receive a tracking email from us when your package ships.

SHIPPING TO PO BOXES
Unfortunately, we cannot ship to PO boxes.

INTERNATIONAL ORDERS
Koy Resort presently only ships in Canada and the USA.

PAYMENT METHODS
The following payment methods are accepted for all orders: • Visa • Mastercard • American Express

TAXES AND DUTIES
Your total invoice doesn’t include any taxes and duties for the US. You are responsible for these costs.

SHIPPING RATE
International shipping rates are calculated based on a number of factors including number of items you're purchasing, the weight of the item, and the destination country/region. International shipping will be calculated during checkout by UPS.

SPLIT SHIPMENTS
Unfortunately we do not support split shipments for international orders. If we cannot fulfill an item on your order, our customer service team will contact you.

DELIVERY ESTIMATES
Most in-stock items generally arrive within 5-10 business days after your order has been received. ("Business days" means Monday-Friday, excluding Canadian holidays)
For International orders please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed due to customs.

Returns and Exchanges

RETURNS
We will gladly refund your online purchase, other than items designated as "on sale", within 21 days as long as the items are in saleable condition with the tags attached. Credits will be issued based on original payment method, excluding any applicable shipping charges.

EXCHANGES ON INTERNATIONAL ORDERS
Unfortunately, exchanges are not permitted on international orders. If you need a different size or color of a purchased item, or a new item all together, then please return the item you do not want for a full refund under the 15-day return guidelines and place a new order for the desired item. The refund doesn’t include shipping cost.

RETURNS & EXCHANGES ON CANADIAN SALES
ALL "SALE ITEMS“ PURCHASED ONLINE ARE FINAL SALE

ONLINE PURCHASES
* We will gladly replace, exchange, or refund your online purchase, other than items designated as "on sale," within 15 days of purchase date as long as the items are in saleable condition with all tags attached.

* The product must be unworn, unwashed, in its original condition and packaging, with all tags and hygienic protection liner still attached

* Items with makeup marks, no hygienic liners, removed tags or in otherwise unsalable condition may be rejected.

* To return items purchased online, send the items, your return label and a brief explanation to the address listed below. For your convenience, we include a UPS return shipping label in all packages shipping within Canada. If you ship your package using our label, a USD $13 shipping charge plus tax is applied (return fee waived for orders over USD $100). When using our UPS return label, drop off at a UPS drop box, or schedule a pickup (additional fees may apply). If you need to exchange an item for the same item in a different size or color, you will not be charged for the reshipment of the item to you. If you exchange an item(s) for a different item(s), you will be charged a new shipping fee to your original method of payment based on the value of the new items. Credits will be issued in the original payment method, excluding any applicable shipping charges. Returns and exchanges are typically processed within 3 business days of receipt.

* If you do not use “Koy Resort” shipping label, we recommend that you request a tracking number and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return shipments.

Online Merchandise Returns:
Koy Resort
1456 E. Pender Street,
Vancouver, British Columbia
V5L 1V8